Forum Discussion
Can't import PowerPoint slides into Storyline 360.
Hi Jason,
Really sorry you're having so much trouble with the PowerPoint import process. I know waiting 3 hours for slides to import had to be extremely frustrating.
I do see the two cases you submitted, as well as your chat with Lea. One of those cases is newer, and a member of our Support Team should get back with you by today in that case.
In your other case, Lea reviewed your system logs and found a PowerPoint application crash and a Office 2016 Licensing Service issue. She recommended that you work with your IT team on repairing your Office Installation and sorting out the licensing issue before trying to import the slides into Storyline again.
If there is anything we can do to assist you in that process, please let us know. We'd love to help you get back up and running smoothly!
Alyssa,
Thanks for the reply. I am going to take a shot to try and remedy the one machine that the logs show issues. I also submitted a second set of logs from a second machine. The weirdness has continued though, as the second machine is a complete rebuild, and after the rebuild it experienced the exact same issues. However while testing today it worked as expected, so I am not sure what that points to. If I am successful with the suggested repairs I will be sure to let the community know.