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DanielSchwar971's avatar
DanielSchwar971
Community Member
9 months ago

Can't insert animated characters

I've been running into an issue with inserting characters.  I'm able to insert photographic characters but when I try to insert an animated character I get an error message and Storyline freezes.  I end up having to use the task manager to close the program.  Any suggestions on how this can be fixed?

Daniel

      • DanielSchwar971's avatar
        DanielSchwar971
        Community Member

        Thanks, that seems to have worked.  I created a new file and inserted a character.  It flashed the error but inserted the character.  I then saved it to my local drive and was able to insert other characters.

  • Great news, Daniel! Glad to hear my colleague Jose was able to point you in the right direction. 

    We appreciate you sharing your workaround steps. I'm sure it will be helpful to other folks who come across this thread! 

    Have a wonderful day!