Forum Discussion
Can't load Storyline 360
Hi ScottNipper,
Great call opening a support case! I see that you're working with our colleague Woojin. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great start to your day!
Hi ScottNipper,
Thanks for reaching out!
Can you please confirm which browser and version you're using? Please try setting your default browser to one of our supported browsers (Google Chrome, Microsoft Edge, and Firefox) and make sure the latest version is installed.
You can also try clearing your browser cache, and if that doesn't do the trick, please connect with our team in a support case!
I've tried opening the link in all three supported browsers. Same error. I cleared my browser, same error. I guess I'll connect with support. Thanks.
Hi ScottNipper,
Great call opening a support case! I see that you're working with our colleague Woojin. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great start to your day!
I changed my default browser and it worked. I was using Duck Duck Go and that seemed to be the problem.
Hi ScottNipper,
Thanks so much for updating the thread! I'm glad to hear it's working.