Forum Discussion
Can't open Articulate 360 or Storyline, or reinstall because Articulate 360 can't sign in
I hope someone can help us!
Our problem started after the new Storyline software release dated July 23, 2019.
My co-worker is unable to access Storyline 360. When she tries to launch Storyline, ...
Oh no, Maureen!
I'm sorry you and your team have come across some snags when trying to sign in. I agree with Philip regarding the root: We're improving the Articulate 360 sign-in experience and have added a new network endpoint on Update 30. More details here!
If allowlist doesn't help, do you have a case number handy? I'm not seeing a recent case under your name, and would love to take a closer look so we can get your teammate back up and running!