Can't open Articulate 360 or Storyline, or reinstall because Articulate 360 can't sign in

Hi An,

I saw your case from earlier last week, and it looks like my colleague Rowie responded. Can you check your junk/spam folder for an email from Support@articulate.com?

You'll also want to look at updating to the latest version of the Articulate 360 Desktop app. 

We made improvements to the Articulate 360 sign-in experience. As a result, older versions of the Articulate 360 desktop app have expired. 

You can download and install the latest version of the desktop app here: https://360.articulate.com/downloads and once you do that, you should be able to log in. 

Note that you only need to update the Articulate 360 desktop app to continue working. We recommend updating your authoring apps too, but it’s not required. So you can still use older versions of Storyline 360, Studio 360, Replay 360, and Peek 360.

Let us know if you need anything else!