Forum Discussion
Can't open Articulate 360 or Storyline, or reinstall because Articulate 360 can't sign in
I hope someone can help us!
Our problem started after the new Storyline software release dated July 23, 2019.
My co-worker is unable to access Storyline 360. When she tries to launch Storyline, ...
Hi Marissa and welcome to E-Learning Heroes 😊
Thanks for reaching out and letting us know that you're running into a similar issue. Is it the same as the initial report with the Articulate 360 app and Storyline 360?
- Are you able to successfully login online via 360.articulate.com?
- Are you getting a particular error when logging into your Articulate 360 app?
Here are the common reasons you may experience an issue signing in.
Any of your project files for Storyline 360 should be saved to your local machine. In short, a reinstall will not affect your project files.