Forum Discussion
Can't open Articulate 360 or Storyline, or reinstall because Articulate 360 can't sign in
I hope someone can help us!
Our problem started after the new Storyline software release dated July 23, 2019.
My co-worker is unable to access Storyline 360. When she tries to launch Storyline, ...
Hi D and welcome to E-Learning Heroes 😊
Thanks for letting us know what's going on and I'm sorry for the trouble.
First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
Here's a quick video
After that, please restart the machine and then try signing in again.
In addition, this article describes the reasons why signing in could fail and how to solve them.
Let me know if you see any improvements from there!
Thank you, that seemed to have worked.
Donisa