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LindaLysdahl-87's avatar
LindaLysdahl-87
Community Member
4 years ago

Can't preview slides/scene/projects after March 23, 2021 Storyline update

I updated Storyline 360 to Build 3.50.24668.0 on March 24, 2021. Now I can't preview either individual slides, scenes or the whole project.

When 'Generating Preview' the progress bar moves but stops half-way through the action. My curser clocks when the preview is initiated. The slides never preview and I have to close the action.

I’ve restarted my computer and tried to preview with multiple courses and have the same result.

I went back to the previous February 23, 2021 build and my courses preview as expected.

Is anyone else having this issue and does anyone have any ideas for possible fixes?

storyline 360
  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago

    Hi Linda,

    Thanks for reaching out here, and so sorry you're running into this on the latest update!

    As a first step, let's see if a fresh installation of Storyline 360 helps–here's how! 

    If the Preview option still isn't working after those steps, please let our Support team know. We'll do everything we can to ensure your features work correctly!

  • LindaLysdahl-87's avatar
    LindaLysdahl-87
    Community Member
    4 years ago

    Thank you Becca. I completed the steps to repair Articulate Storyline 360 and the Preview features are now working.

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