Forum Discussion
Can't Sign In, Pushed to Microsoft Edge (not the default browser)
HI Leslie McKerchie,
In our organization none of the employees can sign in Articulate desktop app with default edge browser But Articulate desktop app sign in works with default IE/Chrome/Firefox
We have tried below troubleshooting steps but still the issue remains
-Articulate desktop app uninstalled and installed
-Installed latest desktop version of articulate September release 1.56.26145.0
-ApiCache Folder deleted under the location C:\Users\USER\AppData\Local\Articulate\360\
Sent email to Articulate Support [support@articulate.com] they are confirmed that this is Articulate desktop app sign in bug with Edge browser
Can you help me? if fix available for this bug
Welcome to the community, Jagadeesh! I appreciate you sharing details of what you've already tried. We're happy to help!
You mentioned you reached out to support@articulate.com, but I'm having trouble finding an open case. Do you have the case number handy that you could share? If you can't find it, could I have you connect with us here so we can continue our conversation?
Hi Becca Levan,
In my organization Articulate desktop apps sign in issue with default edge browser from more than 6 months [Case #02779485]
Suddenly it was working from yesterday afternoon onwards; Now our articulate users can sign in articulate desktop apps with default edge browser.
Not sure how this issue fixed, but its working for us now.
Thanks
Jagadeesh
