Forum Discussion

GeorgeMartin-65's avatar
GeorgeMartin-65
Community Member
10 years ago

Can't uninstall Articulate Studio 13 in PowerPoint 2010

Installed demo version of latest studio 13, after uninstalling, powerpoint 2010 shows a message at start that it can't load the add-in. Checked  PPT for the add-in and is not present. Rebooted my wi...
Presenter 360
Studio 360
JohnBurton-621c's avatar
JohnBurton-621c
Community Member
3 years ago

Hi there - I am also having the same issue - can you please help me to stop this addin from trying to load in PowerPoint?

JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi John

Sorry to hear that you encountered issues with using Presenter 360. You can follow these steps to remove all Articulate 360 applications from your computer, as well as steps to reinstall the applications if you intend to use them again. 

UNINSTALL

1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

5) Reboot your computer.

REINSTALL

6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

7) Right-click the articulate-360.exe file and choose "Run as administrator."

8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

9) Reboot your computer and test your Articulate apps.

Hope this helps!