Forum Discussion
Captions not appearing on first pass
I am seeing this with several of my Storyline files too. On first play, videos are not showing up with captions. Only if I leave the slide and come back, or refresh the page, do the captions show up. Has their been any fix identified yet?
Hello Wanda!
I'm happy to help! Are you setting the variable Player.DisplayCaptions to True when the timeline starts?
If you can share your file, that would be helpful too! You can attach it to this public discussion or share it with us privately in a support case.
Yes, I have already set it up to display captions to true on the first slide. The issue doesn't come up every time - maybe only about 20-30% of the time that I'll have a slide come up where the captions don't work - even toggling on/off the caption button doesn't work. But, if I refresh the web page, or if I go back a slide and then return to the slide, the captions will work.
Hello Wanda!
Great call on opening a case with our support team. I see Dexter is investigating your issue and will reach out with any updates. Also, if you have additional questions for Dexter, please reach out in your case, so we keep all that info in one spot!
