Forum Discussion

sherrif's avatar
sherrif
Community Member
4 days ago

Captions removed when audio edited?

Hello, I noticed today that when I edit audio to remove the dead air at the beginning and end of the audio, it also strips the caption files. I have used the process quite regularly, so am surprised to see that this is now happening. Any advice on what I can do? I can't edit the audio in an external program as it will require me to also edit the caption files and that is a lot of tedious work.

accessibility
storyline 360

2 Replies

  • sherrif's avatar
    sherrif
    Community Member
    2 hours ago

    Hello, Thanks for replying. I was able to eventually re-upload and re-edit the audio files and the captions stayed. It seemed to be happening with just one project (I was working on about 5 at the time), but I have now resolved all those issues. I will update to 3.122.37508.0 today.

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 hours ago

    Hi sherrif,

    Thanks for reaching out! 

    I'm sorry to hear you're running into this. As a first step, please update to Storyline 360 Build 3.122.37508.0, which was released today, and let me know if the issue persists. In Build 3.121.37380.0, we fixed an issue where closed captions could be deleted after editing a video, so I'd like to rule out whether you're encountering something similar.

    If the captions are still missing after updating, could you let me know:

    • Does this happen in every project or just one?
    • Do you see any error messages, or do the captions simply disappear?

    If you're willing to share your file, you can upload it here or privately in a support case. We'll delete it once troubleshooting is complete!