Hi, Nuria.
Thank you for sharing the screenshots!
When publishing for LMS, you should also see a folder called LMS in the published output. Is it possible you're publishing for web instead?
Either way, the mobile folder should be present. Let me ask you a few questions to narrow down the issue:
- Did you try republishing the .story file? If so, did you experience the same problem?
- Are you working from a local hard drive? We don't recommend working with files on a network drive.
- Did you attempt to repair Storyline 360? Here are the instructions.
If you can share the .story file through a support case, we're also happy to test it on our end to help you troubleshoot.