I have captions selected in the player settings but when previewing or publishing the file, the CC icon doesn't show up on the toolbar.
I added the Closed Captions using the editor to add captions to a video inserted into Storyline.
Is there a bug?
Hi, Joan, and welcome to E-Learning Heroes! ✨
Thank you for opening a support case! I see you worked with Jose, who gave you a few tips for when you need to re-import the captions.
Please reach out to Jose through the case if you have additional questions.
Can you post the few tips here for the rest of us? I'm having the same issue.
Welcome to E-Learning Heroes, Ryann! ⭐️
Happy to share those tips with you here, but what fixed Joan's issue was specific to her project. If you're already following those tips, I'd recommend connecting with one of our support engineers so they can help get to the bottom of this for you!
