Forum Discussion

JoanDeBow-68055's avatar
JoanDeBow-68055
Community Member
4 years ago

CC icon not showing up on play bar

I have captions selected in the player settings but when previewing or publishing the file, the CC icon doesn't show up on the toolbar.

I added the Closed Captions using the editor to add captions to a video inserted into Storyline.

Is there a bug?

  • Hi, Joan, and welcome to E-Learning Heroes! ✨

    Thank you for opening a support case! I see you worked with Jose, who gave you a few tips for when you need to re-import the captions.

    Please reach out to Jose through the case if you have additional questions. 

  • RyannLeonard's avatar
    RyannLeonard
    Community Member

    Can you post the few tips here for the rest of us? I'm having the same issue.