Forum Discussion
Hi Articulate,
If what Brain says is true, that is poor customer service. Your staff monitors this forum very well. I don't understand why the user paying for the service has to take the extra step to request something that should have been in the product design from the start.
In addition, people have been saying +1 for over a year in this thread. I suspect there are other threads with similar requests.
Couldn't the forum monitors track these requests and the feature requests? You could have them start by tracking the "I can't believe they don't have this" requests. The feature request form seems like a black hole where the forum you are communicating with staff.
There are so many things Articulate does well, and then [shaking my head]...
Cheers,
Julie