Forum Discussion
Changing Account Email?
Anyone else have trouble changing their Articulate ID email? I've tried five times now, going through the Articulate ID dropdown under my profile and it won't update to the email I want to use. I co...
Hi Mark,
All great questions! We can't merge Articulate ID or E-Learning Heroes Profiles, so if you need access to the older content you'd need to log in with that account. You're welcome to give the email and password a try by visiting: https://id.articulate.com/ I'd use a private/incognito window so that it doesn't interfere with your current login.
Once you have access to the account, we can delete the newer account and you can update your old accounts email address. If you have any other questions on this, feel free to message our Support Team and they'll be happy to help!