Forum Discussion
Changing Data Centre from US to EU
The worst at this point is the complete silence from Articulate on this matter. There is clearly a lot of frustration in this community and yet there has not even been a basic acknowledgment of the issue, let alone a roadmap or solution.
We have stopped expecting a meaningful fix anytime soon, honestly. That said, we have just reached out to support directly to see if there is any workaround we might have missed, and we will report back if we hear anything useful.
In the meantime, I would encourage everyone who is affected by this to contact Articulate directly as well. The more people make clear how much this impacts day to day work, especially for those of us working internationally, the harder it becomes to ignore. Numbers matter here.
If this does not get resolved in the long run, we will unfortunately have no choice but to look for another tool. We are not there yet, but we are getting closer.
Even when you contact Articulate directly, they ignore you. I feel like they don't care AT ALL. For them it's pretty convenient to have users having to pay twice for the same license just to be able to do their job. ðŸ˜
I have completed our move to EU from a US license. I had to reproduce our courses from the US license in our EU license... and then when our renewal came up ask for the license in the US to be renewed in the EU. This created a brand new EU account and all the old courses in that account are lost when the new EU account is opened.. So two seats are required to do this move an EU one to move the content into before the US license closed. Not sure how someone with a single license could do this as you need both licenses active to do the copying of courses. 😥
Hi Kelly​,
I'm sorry to hear that this has been your experience when contacting Articulate Support!
Checking the case history associated with your Articulate ID, I'm not seeing any requests that went unanswered. If you're comfortable sharing more details on a specific instance, I'm happy to take a closer look. Please let us know!
Hi StevenBenassi​,
To clarify: I'm not saying my support cases went unanswered in the sense that nobody replied. I'm saying the actual issue I raised was never addressed.
When I contacted support, I received two responses. The first explained why Articulate has separate data centers, which wasn't my question. The second told me I could share the published output of my Rise courses, which also wasn't what I asked for. What I asked for was a solution that allows users on different data centers to collaborate on Rise course.
None of that was ever addressed. That's what I mean when I say Articulate is ignoring customers on this issue. A reply is not the same as an answer.
My support case was eventually closed with a feature request, for something that, in my view, is a basic expectation of a professional collaboration tool, not a feature request.
There are multiple users on this forum who run into the same wall. And now, according to another user in this thread, Articulate has confirmed in writing that cross-data-center collaboration is not on the roadmap? If that's true, it would be helpful to say so clearly and officially, so that affected users can make informed decisions about their tooling. The continued silence on this issue while so many users, who are paying premium license fees, are affected doesn't exactly suggest that customer needs are a priority for Articulate. So yes, users do feel ignored.
