Changing Data Centre from US to EU

Our company has been a long-term Articulate customer and I want to add my voice to the existing feedback on this topic, because I don't feel it's being taken seriously enough.

The inability to transfer courses between servers is a real and ongoing problem for many of us. Two things in particular stand out:

First, when EU servers were introduced, long-term customers were never given a proper migration path. Moving from the US server to the EU server meant losing all previously created content. That is NOT a minor inconvenience for people who have invested years into building on this platform.

Second, we now can't even collaborate with clients who signed up on a different server. This completely breaks cross-border workflows and makes it very difficult to serve international clients, which should be a core use case for a platform positioning itself as global.

This limitation was never clearly communicated. We found out through experience, not through any proactive transparency from Articulate.

I'm raising this again because I want to make sure the volume of frustration around this is visible. This isn't just one user's edge case. It's a structural problem that affects anyone working internationally, and at this price point, customers deserve better than vague explanations and foreshadowing of "possible" solutions in the future.

A clear answer on whether cross-server transfer is being developed, and if so when, would go a long way. And if it's not on the roadmap, please just say so. We can handle honesty. What's harder to accept is being left to guess.

I genuinely can't believe this isn't a top priority for Articulate.

Imagine Microsoft Office users in Europe couldn't share Word documents with users in the US - it would be considered completely unacceptable. Yet, that's exactly what's happening here with Rise courses. How can Articulate even THINK that this is acceptable?????

As others have already said: this isn't just an inconvenience! It directly affects how freelancers and teams collaborate across clients, regions, and projects.

Your customers are paying premium license fees. THEY DESERVE BETTER!!! So Articulate, ADDRESS THIS, instead of developing fancy features that nobody is asking for!

I find this shameful! And don't tell me it's not possible, it's probably a GDPR issue or something similar.

Some of our clients have Articulate on EU-servers, some of them are on US-servers. All of them want transfer of ownership of the courses we develop. And what is Articulate's ONLY answer: buy an extra license for the full price! That is not a solution, it is ripping off. Please find a solution ASAP.

We are currently experiencing an issue after changing a supplier, where we need to move courses from one data center to another. At the moment, we are unable to resolve this, which creates a risk that we may have to recreate the courses.

As customers, we should be able to decide which data center our courses are available in/shared with, rather than having this restriction set by Articulate.

We would appreciate it if this issue could be prioritized.

Absolutely support comments listed above - this issue is not an inconvenience, but a major problem. I hope Articulate will prioritize developing a solution for it as soon as possible. 

The worst at this point is the complete silence from Articulate on this matter. There is clearly a lot of frustration in this community and yet there has not even been a basic acknowledgment of the issue, let alone a roadmap or solution.

We have stopped expecting a meaningful fix anytime soon, honestly. That said, we have just reached out to support directly to see if there is any workaround we might have missed, and we will report back if we hear anything useful.

In the meantime, I would encourage everyone who is affected by this to contact Articulate directly as well. The more people make clear how much this impacts day to day work, especially for those of us working internationally, the harder it becomes to ignore. Numbers matter here.

If this does not get resolved in the long run, we will unfortunately have no choice but to look for another tool. We are not there yet, but we are getting closer.

I have been in contact with the support team and received written confirmation that cross-data-center collaboration is not even on the roadmap. That pretty much says it all, and it also explains the complete silence from the community mods in this thread.

This is genuinely disappointing. After working with Articulate products for over ten years, I am seriously considering moving on. With AI tools on the rise, the barrier to building your own solutions is getting lower every day and we can create a lot better things than with Rise. It is hard to justify staying with a provider that ignores its community, treats paying customers as a given, and cannot support something as basic as international collaboration.

I hope Articulate reconsiders. But right now it does not feel like they are listening.