Character bundles in Storyline

Hi Daniel, 

Storyline 3 comes with 40 classic-illustrated characters and one photographic character although we no longer sell a separate Character bundle. If you purchased character packs or bundles in the past, those characters will also work with Storyline 3/360. 

If you want access to our expanding library of more than 100,000 combinations of characters, expressions, and poses, check out Articulate 360. It includes our ever-expanding Content Library and the latest version of Storyline. 

My character bundles if from Storyline 1, which will no longer work due to Flash. I am using a trial version of Articulate 360/Storyline 360. I want to use the character bundle (due to the limited selection in the trial). When I try to reload the character bundle, I get the following error - "The installed version of the application could not be determined." How do I access an old character pack to use it within a trial of articulate 360?

Hi Deana,

I love that you've been enjoying our products for so long! I'm sorry you're getting this error!  Content Library versions of your Storyline 1 characters can be used in Storyline 360! Here is an article on how to install the character bundle! Once you install the bundle just open your Storyline 360 software and the characters should be there!

If you follow the instructions in the article and are still getting the error, you can open a support case here. We would love to help you through this!

Thanks for reaching out!