Forum Discussion
Character state not changing in Rise Scenario block
I am working on a course and using a scenario block. For several of the feedback responses, I have set the character to change her state (talking, thinking, confused) etc. When I preview the block or the course the state of the character does not change.
What could I be doing wrong?
Hello everyone, 🎉
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered:
- For scenario blocks, characters would sometimes maintain their default pose when the training was previewed or published.
There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.
Let me know if you have any questions about this update or the issue you reported!
21 Replies
I'm having this issue as well. I didn't build this, I'm doing edits for a colleague who has just gone on maternity leave. The face is neutral, I've tried adding in the expresssions again. I don't have time to recreate two scenarios. JenniferOrmond- Did you find an answer to this?
Hi LucyBlake-cec40,
Thanks for reaching out and I'm sorry to hear you're experiencing this issue!
I don't see a support case for Jennifer, but I'm happy to help troubleshoot further. If you've confirmed that you're using one of our supported browsers, would you be willing to share a copy of your course with our team? You can do so in a support case and we can take a closer look at what's going on! We'll delete any content from our systems once troubleshooting is complete.
The same thing is happening to me too. Very frustrating
Go to support, it seems to be a bug in the system. I haven't remade the scenarios, as I can't be sure that will fix it and I don't have the time. I haven't heard back from support for a while as he said he was taking the issue to a meeting this week.
Hi LucyBlake-cec40,
Thanks so much for reaching out! Great call opening a support case with us. My colleague John Carlo, who has been assisting you in your case, has logged this issue with our team.
As I mentioned to RobinPearn-1fe7, we will be sure to share any news in this thread in the future so everyone is aware.
Have a wonderful Monday!
Hi RobinPearn-1fe7,
Thank you for reaching out in the community! I wanted to confirm that we have this issue logged as a bug. We'll be sure to share any updates in this thread so that everyone is in the loop!
Have a great start to your week!
Hello everyone, 🎉
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered:
- For scenario blocks, characters would sometimes maintain their default pose when the training was previewed or published.
There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.
Let me know if you have any questions about this update or the issue you reported!
