Forum Discussion

SamHill's avatar
SamHill
Super Hero
11 months ago

Checkbox label read twice (JAWS 2023) in checklists

When using a screen reader to read a checklist in Rise, each of the labels are read twice (JAWS2023), or the checkbox is read separately to the label (NVDA). See the following video as an example ...
accessibility
rise 360
JoseTansengco's avatar
JoseTansengco
Staff
10 months ago

Hi Sam,

Thanks for the video, this was super helpful in helping us understand what you're seeing. I opened a support case on your behalf to have our support engineers review the behavior in the video, and we'll let you know as soon as we complete our testing!

SteveStivason's avatar
SteveStivason
Community Member
4 months ago

I'm currently encountering something similar.  I noticed in the version history (JAN 2024) the following, "Fixed: When using a screen reader, multiple response questions weren’t read completely and multiple choice questions were read twice." However, answer choices are still read twice for multiple choice questions when navigating with JAWS. I can see reference to the aria label twice in the devtools markup. Is this still an open case?

  • KellyAuner's avatar
    KellyAuner
    Staff
    4 months ago

    Hi SteveStivason,

    Thanks for reaching out!

    This sounds like odd behavior. Are you willing to share a screen recording here or privately in a support case so we can take a closer look?

    • SteveStivason's avatar
      SteveStivason
      Community Member
      4 months ago

      Thank you, Kelly.  I've submitted a few attachments via case #00972664.

      • EricSantos's avatar
        EricSantos
        Staff
        4 months ago

        Hello SteveStivason,

        Thank you for sharing the screen recording and screenshots in a support case! I see that my colleague, Matthew, has picked up the case. Please expect an email from him shortly.

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