Forum Discussion
Closed Caption Button Not Appearing
Hi there!
I have a closed caption SRT file attached to a 60-minute MP4 in my Storyline course, and have closed captions checked in the player. In the player preview, the closed caption button sho...
Hi, Deborah.
Thank you for opening a support case with our engineers!
I see you worked with Georvy and Ian, who identified and logged this issue as a bug that happens in Preview mode, where it doesn't show the Player Closed Caption button if you exceeded 44379 characters in your CC file, but it works when the file is published.
We'll reach out through the case as soon as we have news to share!
