Forum Discussion
Closed Caption Button Not Appearing
Hi there!
I have a closed caption SRT file attached to a 60-minute MP4 in my Storyline course, and have closed captions checked in the player. In the player preview, the closed caption button sho...
The last comment here seems to be 2 years old. Can you update with whether the above mentioned bugs have been resolved? I seem to be having the same issue now with an mp4 from Vyond and the associated .srt (manually imported) not producing a CC button on the player (in preview mode; I haven't published yet). The audio in the rest of my file has caption that display beautifully. Hoping this accessibility feature hasn't been forgotten about.
Hi Kyle,
Sorry to hear that you ran into this issue. Reviewing the discussions in this thread, I can confirm that we are still monitoring an open issue where the Player closed caption button doesn’t show in preview mode if you exceed 44379 characters in your CC file. I'll be glad to check if you are affected by this issue or something else. Please share a copy of your project file here or in private by opening a support case for testing. We'll delete it when we're done!
