Forum Discussion
Closed Caption Icon does not appear
Hi Heros!
When I play my storyline 3 file, the closed captioning icon does not appear. I have the Captions Control checked in Player Properties. I also inserted a video and .sbv file with the sam...
I have the update, and I'm having this issue again. Previously I've fixed it by unchecking 'closed caption, saving, then rechecking - but it is not working this time. Here is my scenario:
I have a LONG video (almost two hours)
I have an srt.
The .srt file successfully attached to the video (verified by viewing when I go into 'edit captions'). In the edit captions view - it works perfect.
The CC icon appears in the player set up preview.
The CC icon does not appear when I preview the slide, or project, or when I publish (whether to a file or Articulate Review).
I've created a trigger to default the CC to True - still, no captions show up on playback.
Hello Jessica,
Great call on getting a support case started, and I see you've been working with my teammate John Carlo! Happy to see he was able to help you out, and if you need anything else, feel free to reply in your case to keep the communication in one spot!
