Forum Discussion

KyleGomon-66906's avatar
KyleGomon-66906
Community Member
9 years ago

Closed Caption Icon does not appear

Hi Heros! When I play my storyline 3 file, the closed captioning icon does not appear.  I have the Captions Control checked in Player Properties. I also inserted a video and .sbv file with the sam...
storyline 360
BeccaLevan's avatar
BeccaLevan
Community Member
5 years ago

Hi Nicholas,

Thank you so much for sharing your file! I noticed that the Generate Closed Captions box wasn't selected in the text-to-speech audio file. Here's what I did.

Take a look at the attached file and let me know if you can see those CC icons; we'll go from there!

I've made a note in your case for the second issue, so one of our support engineers will follow up shortly and continue troubleshooting with you. That way, we keep all communication in one spot!

  • NicholasBeech-b's avatar
    NicholasBeech-b
    Community Member
    5 years ago

    Thanks, Becca.

    I hadn't spotted that box. What also confused me was that I was able to go into the editor for captions and the text DID appear, even though the box hadn't been ticked. Anyway, with the Generate Captions box ticked, the published version now shows CC.

    Thanks again... Nick