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Hi all, 

I'm chiming in on this old post because I am suddenly having this issue of the CC button not displayed on published SCORM files. 

This is actually a course that was previously built by another designer that I have inherited and I only noticed the issue while reviewing the published version. I informed the SME that any eCourse with audio requires CC, come to find out, the CC files are already in the course but not displaying the button.

Audio is present on all slides, and CC is setup correctly, and I can view and edit them. As with others who reported this issue, the CC option in the player is checked, and it shows the button in the preview, however, when I publish the course, the CC button is not there, on any slides, including slides with no added layers, just a base layer, and no pause on the timeline. 

Oddly enough, I opened a second instance of SL 360 with a project that I created with audio VO's and CC. This project is working fine in terms of the CC button. I put both courses side-by-side to compare the settings, and the only thing I can see that is different is the aspect ratio. The course that is having issues with the CC button was saved with what looks like a 16:9 aspect ration, while my project was saved as 4:3.

Unfortunately due to compliance restrictions at my company, I am unable to post either SCORM file for you to review.

BTW, SL 360 was just updated yesterday, but I must say I am not sure if this issue was happening before the update of not.

Any assistance would be appreciated!