Forum Discussion

RajendraKorde's avatar
RajendraKorde
Community Member
2 years ago

closed caption issue

Hi,

We are experiencing this SL 360 bug with closed captions.

We created an audio layer in slide master and given access to view at anytime using a button. Now the issue was when we pause the screen and click on the button, the slide layer cc text is stacking on the top.

I have attached a sample file 

storyline 360
  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    2 years ago

    Hello Rajendra!

    We can help! It sounds like this might be an issue with the Slide Layer Properties and determining which Slide Layer takes priority. It doesn't look like your file was attached. Do you mind reattaching your file to the discussion?

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Rajendra,

    Just wanted to let you know that we created a support case on your behalf so we can have our support engineers take a look at your project files. Your case is in good hands, and someone from our team will be in touch shortly to share their findings!

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