Forum Discussion
Closed Caption not appearing in player
Hello! I'm working on transferring our training modules from Storyline to Rise 360. We have scenarios we've created with audio so I need the closed caption available on the player. Some modules t...
Hi, Michelle!
Great call opening a support case! I see that you're working with our colleague Carlo. You're in great hands!
We'll continue the conversation over in your support case.
Have a wonderful start to your week! Happy developing! ✨
Was this ever resolved? I do not have the closed caption button in my player and can't figure out why.
Hi, Julie. Yes, it was. Turns out the closed caption has to be created within Storyline in order for the closed caption to appear in the player. If you create the closed caption in your training, then you'll see the button and will be able to view the closed caption within your published module. I hope this helps!
