Forum Discussion

kristinaArg's avatar
kristinaArg
Community Member
8 months ago
Solved

Closed Captioning appears to be doubled

Hi, This has been an ongoing issue with the last two projects I built in SL. It seems to be the case when I text-to-speech or add audio files. Can anyone help me troubleshoot this? Thank you!
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    11 days ago

    Hi Everyone!

    Happy to share that we've just released a new update for Storyline 360!

    In Build 3.105.35604.0 we’ve included essential fixes and new features. One of the bugs we’ve fixed is:

    • Black border/outline shows around closed caption text

     

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let us know if you have any questions about this update, or the issue you reported!

elizabeth's avatar
elizabeth
Partner
8 months ago

Have you tried using a different font? The only time I have experienced something similar is when I was using a new font and the captions just didn't look quite right. In the Player settings (under Colors & Effects --> Closed Captions), see if changing the font to something else fixes it. I couldn't tell from your screenshot if this was just in a preview mode or a published course but if it's from preview, once you change it to some other font, see if it still does the same thing when published!