Forum Discussion
Closed Captioning appears to be doubled
Hi Everyone!
Happy to share that we've just released a new update for Storyline 360!
In Build 3.105.35604.0 we’ve included essential fixes and new features. One of the bugs we’ve fixed is:
- Black border/outline shows around closed caption text
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let us know if you have any questions about this update, or the issue you reported!
Hi Elizabeth, yes we have tried changing the font type and size but to no avail. We experience this in both Preview and Publisheed mode sadly.
Hi kristinaArg!
Sorry to hear you've run into this setback with closed captioning in Storyline!
Glad to see Elizabeth has been helping you. I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes an observable border/outline around closed captioning text, when certain text and background colors are combined. We've found this issue to be especially noticeable when the background color is set to light, and the text color is set to White.
I've linked this discussion to the bug report, so we can notify you as soon as a fix is in place. In the meantime, If you're comfortable sharing your .story file, we'd be happy to take a closer look and offer suggestions for alternative color combinations. Feel free to upload a copy here in the discussion, or privately through a support case.
Looking forward to hearing from you!