Forum Discussion

kristinaArg's avatar
kristinaArg
Community Member
7 months ago

Closed Captioning appears to be doubled

Hi, This has been an ongoing issue with the last two projects I built in SL. It seems to be the case when I text-to-speech or add audio files. Can anyone help me troubleshoot this? Thank you!
storyline 360
kristinaArg's avatar
kristinaArg
Community Member
7 months ago

Hi Elizabeth, yes we have tried changing the font type and size but to no avail. We experience this in both Preview and Publisheed mode sadly.

StevenBenassi's avatar
StevenBenassi
Staff
7 months ago

Hi kristinaArg!

Sorry to hear you've run into this setback with closed captioning in Storyline!

Glad to see Elizabeth has been helping you. I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes an observable border/outline around closed captioning text, when certain text and background colors are combined. We've found this issue to be especially noticeable when the background color is set to light, and the text color is set to White.

I've linked this discussion to the bug report, so we can notify you as soon as a fix is in place. In the meantime, If you're comfortable sharing your .story file, we'd be happy to take a closer look and offer suggestions for alternative color combinations. Feel free to upload a copy here in the discussion, or privately through a support case.

Looking forward to hearing from you!