Forum Discussion

MichelleHerrin's avatar
MichelleHerrin
Community Member
7 years ago

Closed Captioning Issue in Articulate 3

I am having an issue with random captions popping up in several modules. It seems to occur when one audio file/track ends and another begins. I've attached a sample here.  A caption will pop up, b...
storyline 360
AlyssaGomez's avatar
AlyssaGomez
Staff
7 years ago

Hi Michelle,

Thanks for including your file. I tested it in Storyline 3 and saw the same problem you described--really strange! I don't see anything in your file that would cause random captions to appear, so I'd like to get more eyes on this.

I've submitted your file to our Support Engineers to have a closer look, and they'll reach out to you via email soon. Keep an eye out for an email from the team!

  • MichelleHerrin's avatar
    MichelleHerrin
    Community Member
    7 years ago

    Thanks! It's an issue that is happening in all of the modules we've made,
    so it's not limited to this one. It's completely possible that I'm doing
    something wrong on all of them, but I'm not sure what :).

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