Forum Discussion
Closed Captions do not appear on video after upload
Hi,
I am creating videos in Camtasia. To successfully show in Rise, I usually download the captions in .srt, open the video in Storyline, import the .srt captions, and then export the captions in ...
Hi Lyndsey! We would love to help. Would you mind sharing those files with our team for testing?
If that works for you, please attach the video file and the .vtt file to this case form, and we'll have a closer look. Thank you!
Hi Alyssa
Were you able to successfully get your caption issue resolved? I'm having the same exact issue and I swear it worked fine months ago in Rise, but now I can't get any captions to appear. I've been round and round with articulate support. My case has been open for weeks and I can't seem to get a quick resolution. Any nuggets of information you have would be wonderful.
Linda Flynn
