Forum Discussion
GrahamCohen
2 years agoCommunity Member
Closed Captions Editor not Loading
Is anyone having issues with the Closed Captions editor not loading the VTT file? I have a course i've built for a client and each slide has an audio file embedded into it. All of these audio file...
GrahamCohen
2 years agoCommunity Member
Thanks Joe. I did open a case and am working with Cleo to try and rectify this. I've done a complete uninstall, clean up, deleted all old temp files and a fresh install and still it's the same. I did find a log that indicates a failure to load the ffmpeg app upon load of the captions editor so I updated that app and reset my environment variables which has now got the editor to launch eventually after multiple relaunch attempts until it finally applies but it's not 100% by a long stretch. But at least it gave me a chance to finish off my clients project.
- JoseTansengco2 years agoStaff
Thanks for the update. If the issue persists, we recommend continuing to work with my colleague Cleo so we can find you a solution that fixes the issue permanently. We're glad to help!