Forum Discussion

GrahamCohen's avatar
GrahamCohen
Community Member
3 years ago

Closed Captions Editor not Loading

Is anyone having issues with the Closed Captions editor not loading the VTT file?  I have a course i've built for a client and each slide has an audio file embedded into it.  All of these audio file...
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
3 years ago

Hello VLS, 

Thanks so much for reaching out! Sorry to hear you're running into this issue.

I've created a support case on your behalf. One of our talented Support Engineers will be in touch shortly via email to take a closer look at your file. 

We'll continue the conversation over in your support case. 

Have a nice start to your week! 

  • VLSBztwo's avatar
    VLSBztwo
    Community Member
    3 years ago

    Including our Instructional Designer for future responses.

    Catherine Schramm

    Thank you,

    Visual Learning Solutions