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Closed Captions Editor not Loading
Hi Articulate-Team,
I'm happy to help troubleshoot. We can start by checking if you're working on your local drive; working on a network drive can cause erratic behavior. If the problem still happens, try running these steps to repair Storyline.
If the steps above don't improve things, could you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
- GrahamCohen2 years agoCommunity Member
Hi Eric.
This has already been escalated to a ticket. We discovered it’s a combination of windows 11 and the video drivers for my system. We were able to replicate on another system with a similar setup. Changing the executable to start under a windows 10 emulation fixed the issue.
Graham
Sent from my iPhone. Please excuse any typos. Thank you.
- EricSantos2 years agoStaff
Hi Graham,
Thanks for sharing what worked for you! I'm sure other community members subscribed to this post will find that helpful!
- GrahamCohen-3b12 years agoCommunity Member
Just a quick note. Changing the compatibility mode DOES NOT fix this. See my final fix below later in this thread.