Forum Discussion
Closed Captions Editor not Loading
Is anyone having issues with the Closed Captions editor not loading the VTT file? I have a course i've built for a client and each slide has an audio file embedded into it. All of these audio file...
Hi Articulate-Team,
I'm happy to help troubleshoot. We can start by checking if you're working on your local drive; working on a network drive can cause erratic behavior. If the problem still happens, try running these steps to repair Storyline.
If the steps above don't improve things, could you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
Hi Eric.
This has already been escalated to a ticket. We discovered it’s a combination of windows 11 and the video drivers for my system. We were able to replicate on another system with a similar setup. Changing the executable to start under a windows 10 emulation fixed the issue.
Graham
Sent from my iPhone. Please excuse any typos. Thank you.
Hi Graham,
Thanks for sharing what worked for you! I'm sure other community members subscribed to this post will find that helpful!
Just a quick note. Changing the compatibility mode DOES NOT fix this. See my final fix below later in this thread.
