Forum Discussion

TessMoyle's avatar
TessMoyle
Community Member
7 years ago

closed captions not appearing

Hi. I have loaded a mp4 video into my project, and have typed out captions via "Add Captions" button.  I then clicked save and exit, and when previewing, the captions do not appear.   I have als...
storyline 360
KatieRiggio's avatar
KatieRiggio
Staff
7 years ago

Welcome, Tess!

Ah, that’s no good–I'd love to help! I went through the steps you took on the latest version of Storyline 360 where I was able to see the Closed Captions during Preview–here's a quick Peek of my testing.

Can you help me with a few more questions?

  • What version of Storyline are you using? Click on the Help tab > About Storyline to find this detail.
  • Do the Closed Captions disappear when the video is paused, or they do not appear when clicking on the Closed Captioning Button?

Classic Player 

Modern Player 

TessMoyle's avatar
TessMoyle
Community Member
7 years ago

Thanks Katie.   

First time using captions and didn't realise users had to click the cc button for them to appear!! 

Is there a way for them the load automatically?

Using version 360.

If  not all good - they work using the cc button :)

Cheers

  • WendyFarmer's avatar
    WendyFarmer
    Super Hero
    7 years ago

    Hi Tess

    you can set a trigger to show the CC as soon as the timeline starts on the slide.

    • TessMoyle's avatar
      TessMoyle
      Community Member
      7 years ago

      AWESOME!  Thank you Wendy

      • TheresaPope-5f1's avatar
        TheresaPope-5f1
        Community Member
        3 years ago

        Thanks, Wendy. This trigger works beautifully and it makes more sense for the captions to display automatically when the slide plays than having the learner click the cc button.