Forum Discussion

MegStorey's avatar
MegStorey
Community Member
6 years ago

Closed Captions not working in Storyline 360

Hello- I noticed this topic has come up before.  My course is not showing the CC option, even though I have the captions box selected in the player.  Are there any ways to correct this issue? Me...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    10 months ago

    Hi everyone,

    I have some exciting news to share! We just released another update for Storyline 360. In Update 82, we’ve included important fixes and new features.

    One of the fixes we’ve included is:

    Closed captions in Google Chrome might not load initially or when resuming a course.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

AshleyT-Pollard's avatar
AshleyT-Pollard
Staff

Hi Meg,

If you've already checked that the CC icon is enabled in the player and that those slides have audio, and you're still having trouble, it would help to take a look at the .story file in question! 

Are you able to share a copy of your file with us? If so, you can upload at this link using the Add Attachment button or you always have an option to share privately with our Support Engineers. Either way, we'll delete it when done testing. 

MegStorey's avatar
MegStorey
Community Member
6 years ago

Thank you Ashley, I will share the story file privately to the Support Engineers link!

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