Forum Discussion

3 Replies

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi, Laura!

    Thanks for reaching out. I'm sorry to hear you've run into this issue! We'd love to take a closer look at your file and captions. You can open a support case here so we can narrow down the issue!

  • MichelleGale322's avatar
    MichelleGale322
    Community Member
    2 years ago

    Hi Laura

    Did you lodge a support case at all? If so, what was the outcome. I am experiencing the same issue :( 

    • hazelB's avatar
      hazelB
      Staff
      2 years ago

      Hi Michelle!

      I checked and Laura didn't log a support case with us regarding closed captions. 

      Please feel free to log a case with us here, so that one of our technical support engineers can help you.