Forum Discussion

LauraHart-9e302's avatar
LauraHart-9e302
Community Member
3 years ago

Closed captions not working

Hi, I have followed the instructions on this link https://articulate.com/support/article/Rise-360-How-to-Add-Closed-Captioning-to-a-Video and my closed captions still arent working. Can you help me ...
rise 360
MichelleGale322's avatar
MichelleGale322
Community Member
3 years ago

Hi Laura

Did you lodge a support case at all? If so, what was the outcome. I am experiencing the same issue :( 

  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Michelle!

    I checked and Laura didn't log a support case with us regarding closed captions. 

    Please feel free to log a case with us here, so that one of our technical support engineers can help you.