Color in Feedback Master not Carried to Feedback Layers

Hi there, John.  Don't go crazy yet!  Let's see if we can help.  When you are on your feedback layer, go to your Home tab and choose Apply Layout.

Do your feedback layouts look right in that window?  Can you apply the right one to your slides?

Thanks for your offer of help Crystal,

Yes. As the "Master Feedback" screen shot I submitted shows, it does look correct.

Yes, I can apply it, but what gets applied has the wrong colors, as shown in the other screen shot I submitted, "Applied Feedbback."

Crystal,

Have resolved the issue with a rather laborious work-around of creating a new project, applying the color theme, then very carefully modifying the feedback masters to change only the color, size and position of the default components on each master. Then import the entire previously existing project.

Although I still see a different color for text background when going to Home > Apply Layout, it is at least the correct color when applied.

Frustrating, time wasting, and not at all as it should work.

Hey John,

Any chance you can share your .story file so that we can take a closer look?

If you cannot share it in the forums, you are welcome to share it here privately.

Thanks Leslie,

I have cut it down to only a few slides that show the problem. Please look at both scenes, they show different problems of the master look not being carried to the finished layers.

Hi John,

Thanks for sharing your file. I thought a quick Peek may be the easiest way to deal what I'm seeing. Can you take a look and let me know where I'm missing the issue? 

Scene 1 the feedback masters appeared to match the layers, and scene 2 didn't have any of the feedback master layers applied. Once I applied one, the right formatting of the box appeared but it did not remove your existing custom buttons from the slide. 

Thanks Ashley,

I appreciate you taking time with this. On review of your recording, it seems we are seeing different things in the same example. Please take a look at the attached side-by-side comparisons and let me know why what is seen in the master does not carry over to the applied.

Ashley,

And as the examples used to begin this thread show (I went through many experiments trying to figure this out), the blue frame and white text in the master look nothing like the red text on brown background that is applied.

Thanks John. I can see from your images that it's certainly not working as expected and I see the difference in the fade that you explained as well. The same color scheme made my eyes skip right over that previously.

I've opened up a support case on your behalf so that one of our support engineers can take a closer look.

You should be hearing from someone via e-mail soon.

Any resolution on this issue?