Forum Discussion

SamClark's avatar
SamClark
Community Member
7 years ago

Color picker (eyedropper) doesn't work

Trying to pick a shape's border color to match other on-screen elements.  The eyedropper only works in the dialog box.  Once outside, the chosen color is black no matter what the eyedropper is over....
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
6 years ago

Hello Siga and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know you are running into this issue as well. Are you using an additional monitor? Does this work if you disconnect it?

In addition, were you able to try the solution that Ashley shared above:

It behaves oddly when using: Format Shape > Color > More Colors > Click the Eyedropper
What you could do instead is use: Format Shape > Color > Eyedropper

This conversation is linked to the report so that we can provide any updates in the future.

  • SigaMoline-2623's avatar
    SigaMoline-2623
    Community Member
    6 years ago

    Good morning,

    Yes, it works when it is not connected to another monitor. Why is that?

    Best Regards,

    Siga Moline

    • Crystal-Horn's avatar
      Crystal-Horn
      Staff
      6 years ago

      Hi Siga. Thanks for confirming. We are investigating a bug where the color picker is not working in Storyline 360 when there is more than one monitor. We'll keep you posted on any changes to this behavior!

      Quick note - when you reply via email, it includes your email signature with contact information.  You can edit it out of the discussion here!

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