Forum Discussion
Color picker (eyedropper) doesn't work
Trying to pick a shape's border color to match other on-screen elements. The eyedropper only works in the dialog box. Once outside, the chosen color is black no matter what the eyedropper is over....
Hi Lisa and welcome to E-Learning Heroes. 😊
Thanks for reaching out for an update and letting us know that you are running into a similar issue.
Our team did some further testing and determined that the issue was specific to:
- Multiple monitors/display
- Monitors each using different DPI settings
Does this fit your experience as well? If so, please be sure the display settings are the same for your monitors.
I have associates experiencing the same issue. It used to work fine but she recently had a new laptop and install, and she has notice that when selecting either of the suggestions for eyedropper and she is having issues with both options. She has not had an issue prior. Can you advise what we should be checking? Another note; is if she uses the eyedropper in Microsoft word, ppt. it works as it should.
