Forum Discussion
Color picker (eyedropper) doesn't work
Trying to pick a shape's border color to match other on-screen elements. The eyedropper only works in the dialog box. Once outside, the chosen color is black no matter what the eyedropper is over....
My DPI settings are also the same. I have not tried it with one monitor. Usually over a few days, it just starts working again, and these days it is way too hard to work on a single monitor LOL!
Hi Teresa,
Looks like the issue is intermittently happening for you, and the behavior has been ongoing for the past few months. I can see that you haven't reached out to our support team yet - would you like us to get you in touch with our support team so we can take a closer look at your work setup? I'll be glad to open a case for you, or you can open one yourself by visiting this page.
