Color picker (eyedropper) doesn't work

Hi there, Anne. Appreciate you giving those workarounds a try, and so sorry this bug is getting in the way! 

I'll share your latest update in the report, and will continue to advocate on your behalf. You're in the right place, and I promise we'll keep everyone in this discussion posted on any new information. 

I'm having issues with this too -- have been for awhile. I'm on a PC. Am adding my comment here so I'll get updates! Thanks for all you're doing to get this resolved!

Thanks for confirming Ann.

Saw a note above from Ashley that stated this only effects Format Shape > Color > More Colors > Click the Eyedropper. I'm finding that it effects all uses of the eyedropper tool (e.g. for font color, bg, borders). Also for me, there's no other option to use the tool.

I'm actually having to drop out to an adobe product, use their eyedropper to get the RGB/CMYK values, then bring them back over.

Looking forward to the resolution. Please hurry!

Thanks for sharing your experience with us, Joseph. I'm sorry this is causing you headaches! We'll let you know as soon as it's resolved. 

Has there been a fix to this yet? I get the same thing with multiple monitors. If I unplug them it works. I can get it working (sort of) with just one extra monitor. But as I use the eyedropper, I have a color (colour) box following the eyedropper. Sometimes the distance from the eyedropper to the box changes too. It now seems like it is 300-500 pixels off. 

I confirm I am still having this problem (I last posted here 6 months ago).  I am interested to know about how this is being fixed.

I might have found a lead on this one. I was having other problems with another app, and this appears to have solved both problems (for now).

I have two bigger monitors attached to a docked laptop with a very small screen, so I had the Display Scaling Setting (Windows 10) set to 150% on the small screen, but not on the large ones.

So, in the display settings, I set all three monitors to display at 100%, and the color picker appears to be grabbing the right pixels now. I haven't tested this extensively, but, it appears to be working for me for now. However, the text on my laptop screen is now tiny, but, I can grab the right colors.

If this is not the solution, I hope it helps to lead someone there!

Hi Joseph

Thanks for the suggestion.  My monitors are both at 100% and the problem still persists!

Ahh - many thanks Zett - that seems to work (even on a Mac!)