Forum Discussion
Color picker (eyedropper) doesn't work
Trying to pick a shape's border color to match other on-screen elements. The eyedropper only works in the dialog box. Once outside, the chosen color is black no matter what the eyedropper is over.
SL version 12.14647.0
I'm gonna drop the magic pill. When using the Eye Dropper outside the palette, hold Middle Mouse Button, then left click. Boom.
Great suggestion - tried this on my Mac running Parallels and RIGHT CLICK does indeed allow the eye dropper to sample outside the dialog box. However, it does not want to 'stick' to the sample once the cursor is back in the box. I also cannot find a way to store the sampled colours as 'custom colours'.
MARTIN DEAN
Head of Innovation
Strategy to Revenue
+44 (0)7973 508 825
martin.dean@strategytorevenue.com
strategytorevenue.com
Any prices or product descriptions included here are for illustrative purposes only, and do not indicate any binding commitment by Strategy to Revenue. If Strategy to Revenue enter into an agreement, this will be documented in a Statement of Work and approved by both parties. This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Strategy to Revenue Ltd. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error. Strategy to Revenue Ltd. registered in England. Company registration no. 6722964, registered office: Reading Bridge House, 8th Floor South, George Street, Reading, Berkshire. RG1 8LS. United Kingdom. [v1.0]You are almost there, you need to be holding your RIGHT MOUSE BUTTON (or Middle Button), and then LEFT CLICK.
Thank you so much!
Hi Everyone,
Apologies, as it looks like we missed this discussion when the update came out. I just wanted to let you all know that the issue where the Eyedropper tool wouldn't always select your chosen color when using multiple monitors with different DPI settings was fixed in Update 30 of Storyline 360. Please ensure you’re on the latest update to get this function working correctly!
If you find yourself still running into this issue, please reach out to our support engineers to help troubleshoot your setup and find a solution!
Great to see this successful outcome!
Looks like the way Parallels is set up, I am using an iMac 27" with additional 27"external display, in fact storyline only ever runs off the external display.
I may however be a combination of the screen settings in MAcOS and Parallels.
Something doesnt feel right though, because you cannot left click and select the colour. I have just dragged out my magic mouse (I swapped to a Logitech with programmable buttons to open all the storyline dialogues via the mouse) and left click works for me, fine.
I think you may need to type/screenshare with someone to check the settings in MacOS, parallels and Windows to see what is going on. I dont think it is a storyline issue.
Thanks Phil - I suspect you are right. I will pursue that line of enquiry.
I run Storyline 3 on an external monitor connected to my laptop. I discovered that if you change the Windows display scale setting to 100% (it defaults to 125%), the color picker will work just fine. Hope this helps!
OUR SOLUTION:
We have been having this issue for months with Storyline 360, and what finally worked for us was a combination of the above suggestions:- When testing the laptop in isolation, before you shut down the laptop, shut down Storyline, or disconnect the external monitors, make sure the storyline app window has been moved over to the laptop screen. You can move it back to the external monitors after restarting it.
(When testing the laptop only for functionality, our developer still had the same eyedropper issue because she left the app window open on her external monitors when shutting down the computer or disconnecting the monitors. If she moved the app window over to the laptop before disconnecting from the external monitors, the eyedropper worked fine on the laptop.) - Make sure that you actually disconnect the monitors, not just turn them off, when testing Storyline on your laptop. (The Storyline eyedropper wouldn't register, even on the laptop screen, if we simply turned off the external monitors.)
- Set all your display settings, including the laptop, to 100% (And it may work to simply make them all consistent. We didn't test 125% across the board, but that may work, too.)
- After resetting all your display settings to 100%, you have to restart Storyline for them to take effect within the app. (The rest of the display changed immediately, so we didn't initially think it worked until we tried restarting Storyline after changing the settings.)
Hope this helps someone. The struggle is real...
P.S. Neither changing how we accessed the eyedropper nor the mouse button workarounds mentioned above worked for us. As also mentioned above, the eyedropper seemed to be selecting colors from several inches (a "hands width") away from the curser.
- When testing the laptop in isolation, before you shut down the laptop, shut down Storyline, or disconnect the external monitors, make sure the storyline app window has been moved over to the laptop screen. You can move it back to the external monitors after restarting it.
Greetings, Sophie!
We fixed the issue where the color picker would not work correctly with multiple monitors in Storyline 3 (Update 7) and Storyline 360 (Update 30).
You can find your tool's update detail by clicking on the Help tab, then About Storyline. Please let us know if you're running into trouble with a recent update. We're ready to help!
Good news, indeed. Thanks!
I'm not an expert but I found when I'm using my laptop and another full sized screen the eyedropper won't work. If you close the laptop and work from the main screen then everything is good. Hopefully a more experienced user/expert will respond soon.
That works, but a colleague is using an elite book which locks when it's closed. She has to drag storyline over to the the tiny screen to get an accurate eyedropper pick up.
Ok, first I need to be nit-picky about something in this thread. It's PPI not DPI when talking about monitor resolution. DPI refers to DOTS per inch in printing. PPI is PIXELS per inch referring to the pixels on a screen.
Second, when is SL going to FIX this problem? All (4) of my monitors are set to 1920 x 1080 and I still can't get the eyedropper to work right. I have NO idea where it's picking up color but it AIN'T where I need it.
Why is Articulate so monumentally slow to fix things with their software?Good to know. Same version? Shape border?
