Forum Discussion

Kate_Golomshtok's avatar
Kate_Golomshtok
Community Member
3 years ago

Comments disappeared in Review

Hello everyone! Please help me figure out why the comments in the review disappeared. In the evening I published a new version of the course. Later, on the same day, it was tested and comments...
Review 360
SethWickham's avatar
SethWickham
Community Member
3 years ago

Hello,

I would also like to state that I am currently experiencing this issue as well. A client and I went through a project together, adding comments to the review link. However, now the notes are nowhere to be found, including alternate versions. I only wanted to add my voice to this thread to increase the urgency of getting this issue resolved.

 

Thanks,

JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hello Seth, 

Sorry to hear that you experienced a similar issue. 

There isn't one specific cause for this behavior as each reported case was caused by different factors. We'll need to take a look at your Review 360 link to figure out what caused the issue, as well as locate where your comments went if possible. Would you be willing to open a case with our support team here so we can investigate? Please include the Review 360 link containing the missing comments.