Forum Discussion

Kate_Golomshtok's avatar
Kate_Golomshtok
Community Member
3 years ago

Comments disappeared in Review

Hello everyone! Please help me figure out why the comments in the review disappeared. In the evening I published a new version of the course. Later, on the same day, it was tested and comments...
Review 360
BethPanzini's avatar
BethPanzini
Community Member
3 years ago

I am experiencing the same issues, very frustrating.  I am the owner of a  Rise course where Reviewers placed their comments.  I made edits to the lesson text, then went to Share / Publish new version / Publish a new version of an existing item, carefully making sure I select the correct existing item.  This updates the Rise content, but does not show the existing comments from previous publishes.

This statement is from the User Guide Luciana posted at the top of this conversion -  "Comments roll forward with each new version, so you’ll see comments for the version you selected and all versions"

The comments are not rolling forward.  Please provide instructions on how to have them present in each publish.  The steps in the User Guide are not working. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 years ago

    Hi Beth!

    Sorry to hear you are also experiencing issues with comments disappearing after updating your Rise course.

    I see that you've already opened a support case. Great move! It looks like my teammate Darwin just picked it up. You're in excellent hands working one on one with him and he should be reaching out to you shortly!

    We'll continue this conversation over in your support case.