Forum Discussion
Comments Disappearing After Submission in Review 360
This just happened to one of my reviewers, too!! It's extremely critical that this bug is fixed immediately!! I have a dozen reviewers on a mission-critical course that needs to launch soon under a tight deadline. Now I can't trust that I have all the feedback. Help!!!!
Hey, Kevin, did you open a ticket? Here's a quick link for you and anyone else having this problem, as it seems there are several of us: https://access.articulate.com/support/contact/360-teams
I opened a ticket on Wednesday, got a reply asking for more information that evening, supplied the information, and haven't heard back yet.
Thanks for posting over here, too: Review 360 - Feedback disappeared | Articulate - Community Looks like this is NOT a new bug for Review 360, as it happens repeatedly, which is weird, because, as you mention, it is kind of the point of the whole thing...
Thank you, Jeremiah. I submitted a ticket. We'll see what develops. Hopefully, Articulate can address this issue quickly and publicly. I know that no product is foolproof, but this is a core function, not a "nice-to-have" function.
Hi JeremiahChristi!
Sorry to hear you and your team are also struggling with disappearing comments in Review 360!
I see that my colleague Genelyn is handling your support case, and just replied to your e-mail sharing insight and suggestions. We can continue the conversation through your case to keep all information in one spot.
