Forum Discussion

LindsayColahan's avatar
LindsayColahan
Community Member
7 years ago

Complete course displays a score of 0% in LMS

Hello, We are just transitioning to Litmos for our LMS provider. All of our eLearning courses are Complete/Incomplete and don't have scores. When users complete eLearining courses in Litmos, the ...
storyline 360
Anne-SophieGuer's avatar
Anne-SophieGuer
Community Member
3 years ago

Hi,
I am experiencing the exact same issue. Opened a ticket to Litmos, we'll see what they answer.

Context:

  • Our course is just a 2 slide-module, NOT A QUIZ
  • Our last slide contains a "Complete Course" trigger set to "Completed/Passed"
  • We configured the tracking options with "Using triggers"
  • We configured he reporting option to complete/incomplete
  • Litmos shows "0% My score" although the course is 100% completed
  • Tried with both Scorm 1.2 and Scorm 2004 4th generation, same results
  • Tried with both options selected: "Using triggers" + "when the learner has viewed 100% of slides" or even with "50 % of slides", same results

I created another module with Adobe Captivate and I don't have the issue...


I guess there is something wrong with the way Storyline360 is configuring the manifest: the module seems to be considered as a quiz whereas it is not a quiz.

Thanks,

Anne-Sophie

RobShaw-576b151's avatar
RobShaw-576b151
Community Member
2 years ago

Hi Anne-Sophie, did you get a fix for this issue from Litmos? I've got an issue with something similar at the moment.

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Rob,

    Can I ask which publishing settings you are using when publishing your course? If you're tracking by course completion only, or there is no quiz in your Storyline 360 course, these could cause the score of your course to record a 0 in your LMS, since there is no quiz to record. One way to test if the behavior is LMS-specific is to test in SCORM Cloud. 

    If the issue is only happening in Litmos, I'd recommend using Anne-Sophie's approach and reaching out to their LMS support team. If you can replicate the behavior in SCORM Cloud, please open a case with our support team here so we can look at your project file.